Shipping policy
SHIPPING AND DELIVERY POLICY
1. Digital products
E-books and interactive PDFs are delivered digitally. After successful payment, you will receive an email at the address provided with your order containing a personal download link. Please also check your spam folder. If you do not receive a download email or the link does not work, email your order number to info@drukdesigns.nl. Digital products are not shipped by post.
2. Physical ALIBRIX books and pre-orders
The Dutch second edition of ALIBRIX Volume I is in production and expected to be dispatched around the turn of the month (late September/early October 2026). You can pre-order now. We will dispatch your order as soon as the books arrive. The current availability of other editions is shown on their product pages. This is an estimated dispatch window. If delivery is significantly delayed, we will inform you as soon as possible. You may cancel a pre-order free of charge as long as it has not yet been shipped.
The following standard shipping charges apply to physical ALIBRIX books: free within the Netherlands; €6.95 to Belgium, Germany, Austria, France, Italy and Portugal; €7.95 to other supported European countries. The available delivery method and final rate are shown at checkout before payment, based on the delivery address.
3. Personalised printed products
For printed, embroidered and other personalised items, production time begins after all required information and usable files have been received and any design or proof approval has been completed. The current price, any production lead time and shipping costs are stated on the product page or at checkout. Custom work may require a longer processing time.
4. Delivery address
You are responsible for providing a correct and complete delivery address. Please check the address carefully when ordering. If you discover an error, contact us as soon as possible at info@drukdesigns.nl. As long as the order has not yet been shipped, we will try to amend the address. Additional costs caused by an incorrect or incomplete address may be charged to you to the extent permitted by law.
5. Tracking, receipt and delays
Where tracking is available, you will receive it by email. The carrier may experience delays outside our control. Statutory rights in the event of late or missing delivery remain fully applicable. For consumers, the risk of loss or damage passes only when you, or a third party appointed by you other than the carrier, has received the product.
6. Damaged, incorrect or undelivered orders
Check the shipment after receipt. If an item is damaged, incorrectly delivered or has not arrived, contact us as soon as possible at info@drukdesigns.nl with your order number and, where relevant, clear photographs. We will investigate the issue and, where we are responsible, provide a suitable solution at no cost.
Contact
Drukdesigns.nl
Ameland 64
3524 AL Utrecht
The Netherlands
info@drukdesigns.nl
+31 6 29276365