Drukdesigns.nl · support

Frequently asked questions

Everything you need to know about ALIBRIX, digital downloads, physical books and your order from Drukdesigns.nl.

OrderingDigital editionsPhysical booksPayment & delivery

ALIBRIX editions

01 Which ALIBRIX editions are available?

ALIBRIX Volume I is available as a physical puzzle book, an interactive PDF and an EPUB e-book. Dutch and English editions are sold separately, so you can choose exactly the language and format you prefer.

02 What size is the physical ALIBRIX book?

The current physical edition is published in the convenient 6 × 9 inch format, approximately 15.2 × 22.9 cm.

For a later stage, we are also exploring a larger 8.5 × 11 inch edition with larger typography for readers who prefer extra reading comfort or a larger view. This large-format edition is not yet available.

03 What is the difference between the interactive PDF and the e-book?

The interactive PDF is designed to be completed directly on a tablet or computer with a suitable PDF annotation app. You can write, highlight and use clickable navigation to move between case files and solutions.

The EPUB e-book adapts the text display to your screen and is primarily intended for reading in an e-reader app. To complete the puzzle grids, we recommend the interactive PDF or the physical book.

04 Do the Dutch and English editions contain the same content?

The editions offer the same type of case files and puzzle experience, but are fully adapted to the chosen language. Before checkout, always check whether you selected the Dutch or English edition.

Digital downloads

05 How will I receive my digital order?

After successful payment, you will automatically receive an email with your personal download link. Keep this email safe. If the download email does not appear straight away, please also check your spam folder.

06 Which app do I need for the interactive PDF?

Use an app that lets you write and annotate in PDF files, such as Goodnotes, Notability or a comparable PDF annotation app. The required app and any associated costs are not included with your purchase.

07 My download is not working. What can I do?

First check that you have enough free storage space and that you are opening the file with a suitable app. If necessary, try the link in a different browser. Still having trouble? Email your order number and a short description to info@drukdesigns.nl.

08 May I share or resell a digital file?

No. Digital ALIBRIX files are for personal use only. Forwarding, publicly sharing, uploading, copying for others or reselling is not permitted.

09 Can I return a digital product?

Digital files are delivered immediately after payment. Before checkout, we therefore ask you to expressly consent to immediate delivery and acknowledge that this waives your right of withdrawal. Is the file technically damaged or did you demonstrably receive the wrong file? Please contact us so we can find a suitable solution together.

Physical books & delivery

10 Wanneer wordt mijn fysieke ALIBRIX-boek verzonden?

The Dutch second edition of ALIBRIX Volume I is now available. Orders are usually dispatched within 1–2 working days.

Other physical books, if in stock, are generally dispatched within 2 working days. We will notify you when your order is on its way.

11 Do I pay shipping for a physical ALIBRIX book?

Shipping for the current physical ALIBRIX books is free within the available shipping regions. Any different costs or restrictions will always be clearly shown before you complete your order.

12 Can I return a physical book?

Physical consumer products are covered by the Drukdesigns.nl returns policy. Register your return within the stated period and make sure the book is returned undamaged and carefully packaged. See our returns policy for the full terms.

Ordering, payment & contact

13 How can I pay?

The payment methods available for your order are shown securely in the Shopify checkout. The options displayed may depend on your country, device and the time of ordering.

14 I did not receive an order confirmation. What should I do?

First check your spam or promotions folder and search for Drukdesigns.nl. Also check that you entered the correct email address during checkout. Still cannot find the confirmation? Contact us and include your name, the email address used and, if available, your order number.

15 Can I still change or cancel my order?

Please contact us as soon as possible. As long as a physical order has not yet been processed or shipped, we will gladly see what is still possible. A digital order that has already been delivered immediately generally cannot be cancelled.

16 How do I contact Drukdesigns.nl?

You can email info@drukdesigns.nl. For order-related questions, always include your order number so we can help you more quickly.